Privacy Policy

Effective Date: 12 May 2026

Welcome to The Vital Theory. Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and disclose your personal information when you visit or purchase from our website.

By using our website, you agree to the practices described in this Privacy Policy.

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Information We Collect

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We may collect the following personal information when you interact with our website:

Personal Information

• Full name

• Email address

• Phone number

• Billing and shipping address

• Payment information

• Account login details

Order Information

• Products purchased

• Order history

• Delivery preferences

 

Technical Information

• IP address

• Browser type

• Device information

• Website activity and analytics

• Cookies and tracking data

 

How We Use Your Information

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We use your information to:

• Process and fulfil orders

• Provide customer support

• Communicate regarding orders or enquiries

• Improve website functionality and customer experience

• Send marketing communications (only where consent is given)

• Prevent fraud and unauthorized activity

• Comply with legal obligations

 

Payment Security

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All payments made through our website are processed securely through trusted third-party payment providers. We do not store your full payment card details on our servers.

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Cookies & Analytics

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Our website may use cookies and similar technologies to:

• Improve website performance

• Understand customer behaviour

• Personalize your experience

• Support advertising and remarketing campaigns

We may use tools such as:

• Google Analytics

• Meta Pixel

• Email marketing platforms

You may disable cookies in your browser settings at any time.

 

Marketing Communications

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If you subscribe to our newsletter or marketing communications, we may send promotional emails, product updates, and wellness-related content.

You may unsubscribe at any time by clicking the unsubscribe link included in our emails.

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Sharing of Information

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We do not sell or rent your personal information.

We may share information with trusted third parties only when necessary to:

• Process payments

• Deliver orders

• Provide website services

• Comply with legal obligations

All third-party service providers are expected to protect your information responsibly.

 

Data Protection

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We take reasonable technical and organizational measures to protect your personal information against:

• Unauthorized access

• Loss

• Misuse

• Disclosure

• Alteration

However, no online platform can guarantee absolute security.

 

Your Rights

In accordance with applicable privacy laws, including the Protection of Personal Information Act (POPIA) in South Africa, you may:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your information

• Withdraw consent for marketing communications

To exercise any of these rights, please contact us using the details below.

 

Health & Wellness Disclaimer

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Products and information provided by The Vital Theory are intended for informational and wellness purposes only and are not intended to diagnose, treat, cure, or prevent any disease.

Customers should consult a qualified healthcare professional before using any wellness, supplement, or peptide-related products.

 

Third-Party Links

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Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.

 

Changes to This Policy

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We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

 

Contact Us

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If you have any questions regarding this Privacy Policy or your personal information, please contact us:

The Vital Theory
Email: thevitaltheorysa@gmail.com
South Africa