Shipping Policy

Effective Date: 12 May 2026

Thank you for shopping with The Vital Theory.

We are committed to providing reliable and efficient delivery throughout South Africa.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

Delivery Areas

We currently ship throughout South Africa.

At this stage, international shipping may not be available unless otherwise stated on our website.

Shipping Timeframes

Estimated delivery times:

Main Cities & Urban Areas: 1–4 business days
Outlying & Regional Areas: 3–7 business days

Please note that delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Fees

Shipping costs are calculated at checkout based on:

Delivery location
Order size and weight
Courier rates

Promotional free shipping offers may apply from time to time.

Tracking Your Order

Where tracking is available, customers will receive tracking details via email once the order has been dispatched.

If you have not received your tracking information, please contact us for assistance.

Incorrect Delivery Information

Customers are responsible for providing accurate delivery details.

The Vital Theory cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided at checkout.

Additional courier fees for returned or redirected parcels may apply.

Delayed or Lost Parcels

While we work with trusted courier partners, delays may occasionally occur.

If your parcel appears lost or significantly delayed, please contact us and we will assist in investigating the matter with the courier provider.

Damaged Parcels

If your order arrives damaged, please contact us within 48 hours of delivery and include:

Your order number
Photos of the damaged packaging and products

We will review the issue and assist accordingly.

Contact Us

For any shipping-related questions, please contact:

The Vital Theory
Email: thevitaltheorysa@gmail.com
South Africa